I had a long wait due mostly to customers ahead of me, all with different issues... at the end, my turn came and I was taken care of. The car was nice and all worked well for my rental. I definitely recommend this Enterprise location. They are understanding and take care of you as a client.
I had a Friday reservation for a 10:00 am pickup. I arrived at 9:55 am. I did not get a car until 11:00 am. As best as I could tell from the information I was given, they did not have cars ready.
The staff at this location were very friendly, but I'm giving a low rating because of how long it took for me to get my car. I had already made a reservation online, and it took an hour and a half to get my car. The location seems to be severely understaffed for the amount of clientele that goes through there. I've spoken to some friends and they have had similar experiences at this location. It would be a much more pleasant experience if the service was more efficient.
Always available and reliable transportation. Or they'll find one or upgrade. Awesome customer service from start to finish. Thank you for striving to be better at what you do.
The woman behind the counter was cheerful and working hard. However she said that this was not unusual for a Friday morning.
Very bad. We made a reservation and we got the confirmation of it on line. We were supposed to pick our truck up next day. Surprise !!! They did not have the truck available and they did not call to aware us of it. Then. They excused about it. And They would offer to have our truck next day. And that. They would call us whenever the truck arrives. Guess what ?? They did not call us when the truck arrived. Isn't it the greatest criteria of a customer service ? By the way. You can not solve this with the poor excuse of giving more details and write to a customer service. You must take good care of your customers with more professionalism.
Enterprise Rent A Car is a US Car Rental based in Hialeah Gardens, Florida. Enterprise Rent A Car is located at 10200 NW 77th Ave, Hialeah Gardens, FL 33016, USA.
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